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Privacy Policy

Last Updated: December 2025

At MF Supplements, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

By using our services, you agree to the collection and use of information in accordance with this policy and the Egyptian Data Protection Law No. 151 of 2020.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase, we collect the following Personal Information from you:

  • Name: To identify you.
  • Billing & Shipping Address: To deliver your order.
  • Phone Number: Crucial for our couriers and Bosta to contact you for delivery.
  • Email Address: To send order confirmations and tracking updates.
  • Payment Information: If you pay via Credit Card or Installment Apps, your payment data is processed securely by our payment gateway partners. We do not store your full credit card details on our servers.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes:

  • Processing Payment: Verifying your transaction with banks or installment providers (ValU, Aman, etc.).
  • Shipping Arrangements: Sharing your address and phone number with our private delivery fleet (Cairo/Giza) or our logistics partner (Bosta) for nationwide delivery.
  • Communication: Sending you order confirmations, tracking links, and updates via WhatsApp, SMS, or Email.
  • Screening: checking for potential risk or fraud.

3. Sharing Your Personal Information

We do not sell your personal data. However, we share your Personal Information with third parties solely to help us serve you:

  • Logistics Partners: We share your Name, Address, and Phone Number with Bosta (for orders outside Cairo/Giza) to facilitate delivery.
  • Payment Processors: We share transaction details with secure payment gateways (e.g., Paymob) and installment providers (e.g., ValU, Aman, Souhoola) to approve your credit and process the payment.
  • Legal Compliance: We may share your information to comply with applicable laws and regulations, or to protect our rights.

4. Data Security

We take the security of your data seriously. Our website is encrypted using SSL (Secure Socket Layer) technology to ensure that your personal information and payment details are transmitted securely.

5. Cookies

We use cookies to improve your shopping experience.

  • Session Cookies: To keep you logged in and remember what is in your cart.
  • Analytics Cookies: To help us understand how customers use the site so we can improve it. You can choose to disable cookies through your browser settings, but this may affect your ability to use the Checkout feature.

6. Your Rights

If you are a resident of Egypt, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

 

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